Refund Policy for Asasshop

At Asasshop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a fair and transparent refund policy.

Eligibility for Returns and Refunds

• Customers can request a refund within 30 days after opening the package, provided they provide a video of the package being opened. This ensures our insurance covers any product-related issues.
• The item must be returned in its original condition and packaging to qualify for a refund.

How to Request a Refund

• To initiate a return or refund, please contact our customer support team at [Your Email].
• Provide the necessary details, including your order number and the video of the package being opened.
• Once approved, further instructions on returning the product will be provided.

Return Shipping Costs

• Asasshop will cover the return shipping costs. Customers will be provided with a prepaid shipping label upon approval of the return.

Refund Process

• Refunds will be issued to the original payment method used for the purchase.
• Once the returned item is received and inspected, the refund will be processed immediately.

Defective or Damaged Items

• In cases where items are defective or damaged, customers may choose between:
  • Receiving a replacement product
  • Receiving a full refund
• However, a video of the package being opened is required to ensure proper insurance coverage.

Non-Refundable Products

• Asasshop currently does not have any non-refundable products.

International Orders

• International orders follow the same refund policy. Customers must provide a video of the package being opened to qualify for a return or refund.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at:
asas.shop.uk@gmail.com